Documents, Forms, and Portals

Documents, Forms, and Portals

For help filing a claim or appeal, the veteran may want to work with an accredited attorney, a claims agent, or a Veterans Service Officer (VSO).


We trust these professionals because they’re trained and certified in the VA claims and appeals processes. They can help you with VA-related needs. VSOs work on behalf of Veterans and service members—as well as their dependents and survivors. Accredited representatives and VSOs need to meet certain requirements. 


Recognized organizations and individuals can legally represent a Veteran, service member, dependent, or survivor before VA.


Non-recognized organizations and individuals can provide information, but can’t be representatives.

    Requesting Your DD - 214


    You can request your military service records to get information like this:

    • Your character of discharge (from your DD214 or other separation documents)
    • Your duty stations and assignments
    • Your medals and decorations (awards)
    • Your qualifications, licenses, and certificates

    Veterans Affairs Documentation and Forms

    For help filing a claim or appeal, the veteran may want to work with an accredited attorney, a claims agent, or a Veterans Service Officer (VSO).


    We trust these professionals because they’re trained and certified in the VA claims and appeals processes. They can help you with VA-related needs. VSOs work on behalf of Veterans and service members—as well as their dependents and survivors. Accredited representatives and VSOs need to meet certain requirements. 


    Recognized organizations and individuals can legally represent a Veteran, service member, dependent, or survivor before VA. Non-recognized organizations and individuals can provide information, but can’t be representatives.

    Documents, Identifications, and Portals


    Every state is different, but in New York State, you must apply for an original non-driver ID in a DMV office. To obtain a NY state Driver’s license, the veteran can submit their application and take their test online and come to the DMV to complete their application.


    Additional links to various federal, state, and city agencies and organizations are listed below. For any questions related to obtaining documents and identifications be sure to reach out on the contact form below.

    • Documents and Identifications / New York

      Resource Guide - Documentation (pdf)


      While documentation is not needed to apply for various benefits and access to resources, the veteran will eventually be asked to verify the information they give these agencies, so the quicker the veteran provides necessary documents, the faster their eligibility will be determined.


      It is imperative to meet with the shelter case worker to obtain a Shelter Residency Letter which will ease some of the governmental red tape. It is important for the veteran to check with their case worker for updates and to not automatically assume these documents have been requested.


      Lack of documentation is the number one complaint for obtaining sustainable housing, so ensure all documents are updated and enrollments completed.


      Eligibility & Documentation Checklist

      Checkmark each item the veteran has in their possession and currently updated. Be sure to enroll in each program that supports housing and other entitlements.

      • Cellphone:  
      • E-mail Account:  
      • DD-214  
      • Bank/Credit Union debit card  
      • Birth Certificate  
      • State ID or Driver’s License  
      • EBT Benefits card  
      • IDNYC card  
      • Passport  
      • Veterans Affairs ID card  
      • Social Security card  
      • Local Library card  
      • VA Award Letter  
      • 2010e Mental Health form  
      • Checking/Savings Acct statement
      • Documentation & Identification Resources

      Cellphone: Unless the veteran is assured that their phone (and plan) are secure from disconnection, it is best to get a free government phone as soon as possible and use that number for all housing matters. SafeLink Wireless is a government supported program that provides free cell phone service each month for income-eligible customers. In addition to the Safelink portal, veterans can also find phones and iPads at most HRA offices around the city. There are also individual cell phone providers:

      Tatyana: (347)254-8245

      Amirys (646)668-7408 (Spanish)

      For more information: https://portal.311.nyc.gov/article/?kanumber=KA-02961 


      Email Account: Veterans who receive a lot of email might find it easier to establish an alternative email account as to keep track of any/all messages coming in that might otherwise end up in spam folder. It is recommended that all documents are scanned and then emailed to the account which can then be forwarded to any necessary contacts.


      DD-214: A veteran should be able to obtain a copy of their DD-214 at a VA Regional office, but unless the DD214 is in the veteran’s C-file or easily accessed, the VA isn’t so inclined to assist the veteran to obtain an updated DD214.


      The last duty station and military post of discharge should have a copy. Submit a military records request to get your DD214 or other military service records through the MilConnect website. Click: https://milconnect.dmdc.osd.mil/milconnect/ 


      Birth certificate: A veteran’s DD-214 can substitute for a birth certificate until an original is obtained. Click: https://www.cdc.gov/nchs/w2w/index.htm


      IDNYC: IDNYC is a card for all New Yorkers, from all backgrounds, and from all five boroughs. The free, municipal identification card for New York City residents provides access to a wide variety of services and programs offered by the City. IDNYC cardholders enjoy benefits and discounts offered by businesses and cultural institutions across the five boroughs. 

      IDNYC Application Centers:

      1112 St Nicholas Ave, Manhattan

      2865 W 8th St #1, Brooklyn

      Click: https://www.nyc.gov/site/idnyc/index.page 


      State Identification or Driver’s License: You must apply for an original non-driver ID in a DMV office. To obtain a NY state Driver’s license, the veteran can submit their application and take their test online and come to the DMV to complete their application. Make your reservation (using the blue button under 'In-Person Services’) or use the link provided to visit the website for that office. Although not required, we strongly encourage making a reservation to be certain you will be allowed entry into the office. For 'In-Person Services' to make sure the service you need is available.

      Be prepared:

      • Select the underlined links for more information.

      • For license, permit, non-driver ID or registration transactions complete the DMV Document Guide. Schedule a Road Test. To reserve a time for a road test, see schedule and take a road test.


      Follow these steps to get your first time New York State commercial driver license (CDL). If you already have a CDL, you can renew or replace your CDL. You can also download the Steps to get a Commercial Driver License Resource Guide (PDF) for reference. Get the New York State Commercial Driver's Manual (CDL-10) online or from a DMV call center. Study the sections of the manual that apply to the type of CDL you need. The sections of the manual that you need to study are explained in the manual.


      License Express Location: 

      145 West 30th Street,

      New York NY 10001

      Hours: Monday - Friday, 7:30AM to 5:00PM.

      (Reservations are recommended.)

      Click: https://dmv.ny.gov/driver-licensess 


      Dept of Motor Vehicles Offices:

      Manhattan Offices:  

      159 E 125th St., 3rd Fl., (718) 966-6155

      366 W 31st St.,       (212) 645-5550

      145 W 30th St., (718) 966-6155 

      11 Greenwich St., (212) 645-5550 


      Brooklyn Offices: 

      625 Atlantic Ave 2nd Ave., (212) 645-5550

      2875 W 8th Street, (518) 486-9786

      5015 New Utrecht Ave., (718) 407-3190

      55 Hanson Place


      Bronx Offices:  

      696 E Fordham Rd., (718) 966-6155 

      1350 Commerce Ave., (518) 402-2567 


      Queens Offices:

      168-46 91st Ave., 2nd floor (518) 486-9786

      30-56 Whitestone Expy., (518) 486-9786 

      168-35 Rockaway Blvd. (718) 966-6155


      Staten Island Office:

      1775 South Ave


      Click: https://dmv.ny.gov/driver-licenses


      Social Security card: The veteran can apply for retirement, disability, and Medicare benefits online, check the status of an application or appeal, request a replacement Social Security card (in most areas), print a benefit verification letter, and more. Be aware that not all offices can process SS card replacements.


      Social Security Admin. Offices:

      Manhattan Offices:  

      *650 E 12th St.  

      237 W 48th St., 5th floor  

      123 William St., 3rd floor  

      345 E 102nd St., 4th floor  

      302 W 126th St., 4th floor

       

      Brooklyn Offices: 

      195 Montague St., 7th floor


      Bronx Offices: 

      2501 Grand Concourse

      1380 Parker St.


      Queens Offices:

      155-10 Jamaica Ave., 3rd floor  

      31-08 37th Ave.

      Click: https://www.ssa.gov/ 


      Passport: You can only make an appointment by calling: 1-877-487-2778.

      New York Passport Agency

      Greater New York Federal Building

      376 Hudson Street

      New York, NY 10014-3621

      Click: https://travel.state.gov/content/travel/en/passports.html 


      New York City Library Card: The New York Public Library (NYPL) is a public library system in New York City. With nearly 53 million items and 92 locations, the New York Public Library is the second largest public library in the United States. The library has branches in the boroughs of the Bronx, Manhattan, and Staten Island. The city's other two boroughs, Brooklyn and Queens, are not served by the New York Public Library system, but rather by their respective borough library systems.. https://www.nypl.org/ 


      VA Award Letter: For veterans that are service-connected, it is important to have an updated award letter from VA Regional. In most instances, the veteran’s award letter must be updated every 180 days to assure continued eligibility in various programs including HUD/VASH. An award letter can also be requested by calling the VA Benefits line


      Proof of where you live:

      • Statement from landlord/primary tenant

      • Current rent receipt or lease, or mortgage records

      • Shelter Residency Letter from their case manager


      Proof of Income (if any):

      • Current pay stubs

      • Current income tax return

      • Updated VA disability award letter (condition & rating every 90 days)

      • Updated checking and savings accounts printouts


      Proof of Current Immigration Status:

      • USCIS documentation

      Receiving Supplemental Nutrition Assistance Program (SNAP) benefits will not affect your immigration case or lead to deportation.


      2010e Mental Health Letter (NYC): This is a standard necessity for Supportive Housing programs such as HASA or Long-Term Care Services and provided to the organization brokering the housing. For veterans pursuing supportive housing, it is mandatory to have the 2010e completed by their mental health care provider. Do not allow anyone to tell you a 2010e is not necessary for supportive housing. 


      Checking/Savings Account Statement: This is not something that will be required from NYCHA to begin the process for housing, but banking statements will be required before signing the lease.

    • Email Accounts

      Email Account:

      Veterans who receive a lot of email might find it easier to establish an alternative email account as to keep track of any/all messages coming in that might otherwise end up in spam folder. It is recommended that all documents are scanned and then emailed to the account which can then be forwarded to any necessary contacts. For setting up an email account, visit:

      Gmail.com

      Yahoo.com

      Hotmail.com

    • Social Security Administration

      Social Security Administration:

      Social Security Card:

      The veteran can apply for retirement, disability, and Medicare benefits online, check the status of an application or appeal, request a replacement Social Security card (in most areas), print a benefit verification letter, and more. Be aware that not all offices can process Social Security card replacements.


      Social Security Administration Offices / NYC:


      Manhattan Offices: 

      *650 E 12th St.  

      237 W 48th St., 5th floor  

      123 William St., 3rd floor  

      345 E 102nd St., 4th floor  

      302 W 126th St., 4th floor


      Bronx Offices:

      2501 Grand Concourse

      1380 Parker St.


      Brooklyn Offices:

      195 Montague St., 7th floor


      Queens Offices:

      155-10 Jamaica Ave., 3rd floor  

      31-08 37th Ave.

    • Birth Certificates

      Birth certificate: A veteran’s DD-214 can substitute for a birth certificate until an original is obtained. Click: https://www.cdc.gov/nchs/w2w/index.htm

    • State Identification or Driver’s Licenses

      State Identification or Driver’s License: You must apply for an original non-driver ID in a DMV office. To obtain a NY state Driver’s license, the veteran can submit their application and take their test online and come to the DMV to complete their application. Make your reservation (using the blue button under 'In-Person Services’) or use the link provided to visit the website for that office. Although not required, we strongly encourage making a reservation to be certain you will be allowed entry into the office. For 'In-Person Services' to make sure the service you need is available.

      Be prepared:

      • Select the underlined links for more information.

      • For license, permit, non-driver ID or registration transactions complete the DMV Document Guide

      Schedule a Road Test. To reserve a time for a road test, see schedule and take a road test.

      Follow these steps to get your first time New York State commercial driver license (CDL). If you already have a CDL, you can renew or replace your CDL. You can also download the Steps to get a Commercial Driver License Resource Guide (PDF) for reference. Get the New York State Commercial Driver's Manual (CDL-10) online or from a DMV call center. Study the sections of the manual that apply to the type of CDL you need. The sections of the manual that you need to study are explained in the manual.


      New York License Express Location: 

      145 West 30th Street,

      New York NY 10001

      Hours: Monday - Friday, 7:30AM to 5:00PM.

      (Reservations are recommended.)

      Click: https://dmv.ny.gov/driver-licensess 

      Dept of Motor Vehicles Offices:

       

      Manhattan Offices:  

      159 E 125th St., 3rd Fl., (718) 966-6155

      366 W 31st St., (212) 645-5550

      145 W 30th St., (718) 966-6155 

      11 Greenwich St., (212) 645-5550

       

      Brooklyn Offices: 

      625 Atlantic Ave 2nd Ave., (212) 645-5550

      2875 W 8th Street, (518) 486-9786

      5015 New Utrecht Ave., (718) 407-3190

      55 Hanson Place


      Bronx Offices:  

      696 E Fordham Rd., (718) 966-6155 

      1350 Commerce Ave., (518) 402-2567 


      Queens Offices:

      168-46 91st Ave., 2nd floor (518) 486-9786

      30-56 Whitestone Expy., (518) 486-9786 

      168-35 Rockaway Blvd. (718) 966-6155


      Staten Island Office:

      1775 South Ave


    • Drivers LIcense / New York State

      State Identification and Driver’s License


      Make your reservation (using the blue button under 'In-Person Services’) or use the link provided to visit the website for that office. Although not required, we strongly encourage making a reservation to be certain you will be allowed entry into the office. For 'In-Person Services' to make sure the service you need is available.

      Be prepared:

      • Select the underlined links for more information.

      • For license, permit, non-driver ID or registration transactions complete the DMV Document Guide

      Schedule a Road Test. To reserve a time for a road test, see schedule and take a road test.

      Follow these steps to get your first time New York State commercial driver license (CDL). If you already have a CDL, you can renew or replace your CDL. You can also download the Steps to get a Commercial Driver License Resource Guide (PDF) for reference.


      Get the New York State Commercial Driver's Manual (CDL-10) online or from a DMV call center. Study the sections of the manual that apply to the type of CDL you need. The sections of the manual that you need to study are explained in the manual.


      You must apply for an original non-driver ID in a DMV office. To obtain a NY state Driver’s license, the veteran can submit their application and take their test online and come to the DMV to complete their application. Make your reservation (using the blue button under 'In-Person Services’) or use the link provided to visit the website for that office. For 'In-Person Services' to make sure the service you need is available.


      New York Drivers Licenses

      Albany District Office

      855 Central Avenue, 

      Albany NY 12206

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      License Express Location / NYC: 

      145 West 30th Street,

      New York NY 10001

      Hours: Monday - Friday, 7:30AM to 5:00PM.

      (Reservations are recommended.)

      Click: https://dmv.ny.gov/driver-licensess 

      Dept of Motor Vehicles Offices:

       

      Manhattan Offices:  

      159 E 125th St., 3rd Fl., (718) 966-6155

      366 W 31st St., (212) 645-5550

      145 W 30th St., (718) 966-6155 

      11 Greenwich St., (212) 645-5550 

      Brooklyn Offices: 

      625 Atlantic Ave 2nd Ave., (212) 645-5550

      2875 W 8th Street, (518) 486-9786

      5015 New Utrecht Ave., (718) 407-3190

      55 Hanson Place

      Bronx Offices:  

      696 E Fordham Rd., (718) 966-6155 

      1350 Commerce Ave., (518) 402-2567 

      Queens Offices:

      168-46 91st Ave., 2nd floor (518) 486-9786

      30-56 Whitestone Expy., (518) 486-9786 

      168-35 Rockaway Blvd. (718) 966-6155

      Staten Island Office:

      1775 South Ave


      DMV Locations / New York


      ALLEGANY COUNTY

      Belmont

      Location: 7 Court Street, Court House, 

      Belmont NY 14813

      Phone Number: 1-800-698-2931 (for general information)


      BRONX COUNTY

      Bronx License Center

      Location: 1350 Commerce Avenue, 

      Bronx NY 10461

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      Bronx Registration Center

      Location: 696 East Fordham Road, 

      Bronx NY 10458

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      BROOME COUNTY

      Binghamton

      Location: 81 Chenango Street 

      Binghamton NY 13901

      Phone Number: (607) 778 - 6513, 1-800-698-2931 (for general information)


      Conklin Mobile Office

      Location: 1271 Conklin Road, 

      Conklin NY 13748

      Website: Broome County DMV


      Endicott

      Location: 137 Washington Avenue, 

      Endicott NY 13760

      Phone Number: (607) 754 - 2147, 1-800-698-2931 (for general information)


      Harpursville Mobile Office

      Location: 27 Golden Lane, Eastern Broome Senior Center, 

      Harpursville NY 13787

      Website: Broome County DMV


      Triangle Mobile Office

      Location: 2612 Liberty Street, 

      Whitney Point NY 13862

      Website: Broome County DMV


      Windsor Mobile Office

      Location: 124 Main Street, Windsor Town Hall, 

      Windsor NY 13865

      Website: Broome County DMV


      CATTARAUGUS COUNTY

      Delevan

      Location: 46 North Main Street, 

      Delevan NY 14042

      Phone Number: (716) 701 - 3343


      Little Valley

      Location: 303 Court Street,

      Little Valley NY 14755

      Phone Number: (716) 701 - 3343


      Olean

      Location: 1 Leo Moss Drive, Suite 1412, 

      Olean NY 14760

      Phone Number: (716) 701 - 3343


      CAYUGA COUNTY

      Auburn

      Location: 160 Genesee Street, Auburn NY 13021

      Phone Number: 1-800-698-2931 (for general information)


      CHAUTAUQUA COUNTY

      Dunkirk

      Location: 3988 Vineyard Drive, 

      Dunkirk NY 14048

      Phone Number: 1-800-698-2931 (for general information)


      Jamestown

      Location: 512 West 3rd Street, 

      Jamestown NY 14701

      Phone Number: 1-800-698-2931 (for general information)


      Mayville

      Location: 7 North Erie Street, 

      Mayville NY 14757

      Phone Number: 1-800-698-2931 (for general information)


      CHEMUNG COUNTY

      Elmira

      Location: 425-477 Pennsylvania Avenue, 

      Elmira NY 14904

      Phone Number: (607) 737 - 5470


      CHENANGO COUNTY

      Norwich

      Location: 5 Court Street, Chenango County Building, 

      Norwich NY 13815

      Phone Number: (607) 337 - 1460


      CLINTON COUNTY

      Plattsburgh

      Location: 137 Margaret Street, 

      Plattsburgh NY 12901

      Phone Number: (518) 565 - 4785


      COLUMBIA COUNTY

      Hudson

      Location: 560 Warren Street, 

      Hudson NY 12534

      Phone Number: 1-800-698-2931 (for general information)


      CORTLAND COUNTY

      Cortland

      Location: 112 River Street, 

      Cortland NY 13045

      Phone Number: 1-800-698-2931 (for general information)


      DELAWARE COUNTY

      Delhi

      Location: 1 Court House Square, Suite 1, 

      Delhi NY 13753

      Phone Number: 1-800-698-2931 (for general information)


      Deposit

      Location: 3 Elm Street, 

      Deposit NY 13754

      Phone Number: 1-800-698-2931 (for general information)


      Margaretville

      Location: 73 Main Street, PO Box 124, 

      Margaretville NY 12455

      Phone Number: 1-800-698-2931 (for general information)


      Sidney

      Location: 44 Grand Street 

      Sidney, NY 13838

      Phone Number: 1-800-698-2931 (for general information)

      Fax Number: 607-563-9708


      DUTCHESS COUNT

      Beacon

      Location: 223 Main Street, 

      Beacon NY 12508

      Phone Number: (845) 838 - 4891, 1-800-698-2931 (for general information)


      Millbrook

      Location: 15 Merritt Avenue, 

      Millbrook NY 12545

      Phone Number: (845) 677 - 4080, 1-800-698-2931 (for general information)


      Poughkeepsie

      Location: 22 Market Street, County Office Building, 

      Poughkeepsie NY 12601

      Phone Number: (845) 486 - 2130, 1-800-698-2931 (for general information)


      Wappingers Falls

      Location: 29 Marshall Road, Suite 3B, 

      Wappingers Falls NY 12590

      Phone Number: (845) 298 - 4620, 1-800-698-2931 (for general information)


      ERIE COUNTY

      Buffalo

      Location: 170 Pearl Street, Rath Building, 

      Buffalo NY 14203

      Phone Number: 716-858-7450


      Cheektowaga

      Location: 2122 George Urban Boulevard, 

      Depew NY 14043

      Phone Number: 716-858-7450


      Evans

      Location: 6853 Erie Rd 

      Derby, NY 14047

      Phone Number: 716-858-7450


      Tonawanda

      Location: 2309 Eggert Road, Tonawanda NY 14150

      Phone Number: 716-858-7450


      West Seneca (Southgate Plaza)

      Location: 1088-B Union Road, 

      West Seneca, NY 14224

      Phone Number: 716-858-7450


      Williamsville/Clarence (Eastern Hills Mall)

      Location: 4545 Transit Road, 

      Williamsville NY 14221 Enter at front of mall by Duff's or use food court entrance

      Phone Number: 716-858-7450


      ESSEX COUNTY

      Elizabethtown

      Location: 7559 Court Street, 

      Elizabethtown NY 12932

      Phone Number: (518) 873 - 3620


      Ticonderoga - This location is CLOSED until further notice.

      Location: 132 Montcalm Street, Suite 3, 

      Ticonderoga NY 12883

      Phone Number: (518) 585 - 2511


      FRANKLIN COUNT

      Malone

      Location: 355 West Main Street, Room 107, 

      Malone NY 12953

      Phone Number: 1-800-698-2931 (for general information)


      Saranac Lake

      Location: 39 Main Street, Suite 4, 

      Saranac Lake NY 12983

      Phone Number: (518) 891 - 1748


      FULTON COUNTY

      Johnstown

      Location: 223 West Main Street, 

      Johnstown NY 12095

      Phone Number: (518) 736 - 5571


      GENESEE COUNTY

      Batavia

      Location:15 Main Street, 

      Batavia NY 14020

      Phone Number: (585) 344 - 2550


      GREENE COUNTY

      Catskill

      Location: 411 Main Street, 

      Catskill NY 12414

      Phone Number: 1-800-698-2931 (for general information)


      HAMILTON COUNTY

      Location:102 County View Drive, 

      Lake Pleasant NY 12108

      Phone Number:1-800-698-2931 (for general information)


      HERKIMER COUNTY

      Herkimer

      Location: 109 Mary Street, Suite 1111, 

      Herkimer NY 13350

      Phone Number: (315) 867 - 1130


      Old Forge

      Location: 183 Park Avenue, 

      Old Forge NY 13420

      Phone Number: (315) 369 - 3301


      JEFFERSON COUNTY

      Watertown

      Location:175 Arsenal Street, 

      Watertown NY 13601

      Phone Number: 1-800-698-2931 (for general information)


      KINGS COUNTY (BROOKLYN)

      Brooklyn (Atlantic Center)

      Location: 625 Atlantic Avenue, 2nd Floor, 

      Brooklyn NY 11217

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      Brooklyn (Coney Island)

      Location: 2875 W. 8th Street, 

      Brooklyn, NY 11224

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      Brooklyn AAA (for AAA members only)

      Location: 2334 Ralph Ave. 

      Brooklyn, NY 11234

      Hours: By reservation only


      LEWIS COUNTY

      Lowville

      Location: 7513 E. State Street, 

      Lowville NY 13367

      Phone Number: 1-800-698-2931 (for general information)


      LIVINGSTON COUNTY

      Dansville

      Location: 14 Clara Barton Street, No. Dansville Town Hall, 

      Dansville NY 14437

      Phone Number: 1-800-698-2931 (for general information)


      Geneseo

      Location: 6 Court Street, Room 204, 

      Geneseo NY 14454

      Phone Number: 1-800-698-2931 (for general information)


      MADISON COUNTY

      Wampsville

      Location: 138 North Court Street, Building 4, 

      Wampsille NY 13163

      Phone Number: 1-800-698-2931 (for general information)


      MONROE COUNTY

      Greece

      Location: 152 Greece Ridge Center, Greece Ridge Mall, 

      Rochester NY 14626

      Phone Number: 1-800-698-2931 (for general information)

      Contact Monroe County DMV


      Henrietta

      Location: 1225 Jefferson Rd, 

      Rochester, NY 14623 Suite A 26 A.

      Phone Number: 1-800-698-2931 (for general information)

      Contact Monroe County DMV


      Irondequoit

      Location: 545 Titus Avenue, 

      Rochester NY 14617

      Phone Number: 1-800-698-2931 (for general information)

      Contact Monroe County DMV


      Rochester (Downtown)

      Location: 200 East Main Street, Suite 101, 

      Rochester NY 14604

      Phone Number: 1-800-698-2931 (for general information)

      Contact Monroe County DMV


      MONTGOMERY COUNTY

      Fonda

      Location: 64 Broadway, County Office Building, 

      Fonda NY 12068

      Phone Number: 1-800-698-2931 (for general information)


      NASSAU COUNTY

      Bethpage

      Location: 4031 Hempstead Turnpike, 

      Bethpage NY 11714

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      American Automobile Association logo

      East Meadow AAA (for AAA members only)

      Location: 2411 Hempstead Turnpike Ste B East 

      Meadow, NY 11554

      Hours: By reservation only


      American Automobile Association logo

      Farmingdale AAA (for AAA members only)

      Location: 915 Broadhollow Road (Route 110) 

      Farmingdale, NY 11735

      Hours: By reservation only


      Garden City AAA (for AAA members only)

      Location: 1140 Franklin Avenue 

      Garden City, NY 11530

      Hours: By reservation only


      Garden City Office

      Location: 400 Oak Street, 

      Garden City NY 11530

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      Massapequa

      Location: 927 Carmans Road, Carmans Plaza. Shopping Center, 

      Massapequa NY 11758

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      NEW YORK COUNTY (MANHATTAN)

      Harlem

      Location: 5 West 125th St, 2nd Floor, 

      New York, NY 10027

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      License Express

      Location: 145 West 30th Street, 

      New York NY 10001

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      Manhattan (Lower)

      Location: 11 Greenwich Street, 

      New York NY 10004

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      Manhattan (Midtown)

      Location: 366 West 31st Street, Between 8th & 9th Avenues, 

      New York NY 10001

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      NIAGARA COUNTY

      Lockport

      Location: 111 Main Street, 

      Lockport NY 14095

      To make a reservation, visit the website or call 716-743-4599.


      Niagara Falls

      Location: 1001 11th Street, 

      Niagara Falls NY 14301

      To make a reservation, visit the website or call 716-743-4599.


      North Tonawanda

      Location: 500 Wheatfield Street, 

      North Tonawanda NY 14120


      ONEIDA COUNTY

      Rome

      Location: 301 West Dominick Street, 

      Rome NY 13440

      Phone Number: 1-800-698-2931 (for general information)


      Utica

      Location: 321 Main Street, 

      Utica NY 13501

      Phone Number: 1-800-698-2931 (for general information)


      ONONDAGA COUNTY

      North Syracuse

      Location: 5801 E. Taft Road, 

      North Syracuse NY 13212

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      Syracuse

      Location: 4671 Onondaga Boulevard, Western Lights Plaza, 

      Syracuse NY 13219

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      ONTARIO COUNT

      Canandaigua

      Location: 20 Ontario Street, 

      Canandaigua NY 14424

      Phone Number: 1-800-698-2931 (for general information)


      ORANGE COUNTY

      Goshen

      Location: 255 Main Street, 

      Goshen NY 10924

      Phone Number: 1-800-698-2931 (for general information)


      Middletown

      Location: 12 King Street, 

      Middletown NY 10940

      Phone Number: 1-800-698-2931 (for general information)


      Newburgh

      Location: 128 Broadway, 

      Newburgh NY 12550

      Phone Number: 1-800-698-2931 (for general information)


      ORLEANS COUNTY

      Albion

      Location: 14016 Route 31W, 

      Albion NY 14411

      Phone Number: (585) 589 - 3214


      OSWEGO COUN

      Fulton

      Location: 200 North Second Street, 

      Fulton NY 13069

      Phone Number: (315) 591 - 9136


      Oswego

      Location: 384 East River Road, 

      Oswego NY 13126

      Phone Number: (315) 349 - 8300


      Pulaski

      Location: 2 Broad Street, 

      Pulaski NY 13142

      Phone Number: (315) 298 - 6521


      OTSEGO COUNTY

      Cooperstown

      Location: 197 Main Street, P.O. Box 710, Cooperstown NY 13326

      Phone Number: (607) 547 - 4281


      PUTNAM COUNT

      Brewster

      Location: 1 Geneva Road, 

      Brewster NY 10509

      Phone Number: 1-800-698-2931 (for general information)


      QUEENS COUNTY

      College Point

      Location: 30-56 Whitestone Expressway, 

      Flushing NY 11354

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      American Automobile Association logo

      Queens AAA (for AAA members only)

      Location: 20-11 Francis Lewis Boulevard 

      Whitestone, NY 11357

      Hours: By reservation only


      Jamaica

      Location: 168-46 91St Avenue, 2nd Floor, 

      Jamaica NY 11432

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      Springfield Gardens

      Location: 168-35 Rockaway Boulevard, 

      Jamaica NY 11434

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      RENSSELAER COUNTY

      Rensselaer - East Greenbush

      Location: 99 Troy Road, 

      East Greenbush NY 12061


      Hoosick Falls Mobile

      Location: John J Murphy Senior Center, Church Street, 

      Hoosick Falls NY 12090


      Troy

      Location: 1600 7th Avenue, 

      Troy NY 12180

      Phone Number: (518) 270 - 2600


      RICHMOND COUNTY (STATEN ISLAND)

      Richmond

      Location: 1775 South Avenue, West Shore Shopping Plaza, 

      Staten Island NY 10314

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      ROCKLAND COUNTY

      Nanuet AAA (for AAA members only)

      Location: 38 Rockland Plaza 

      Nanuet, NY 10954

      Hours: By reservation only


      West Haverstraw District Office

      Location: 50 Samsondale Plaza, State Route 9W, 

      West Haverstraw NY 10993

      Hours: By reservation only. Monday - Friday, 7:30AM to 5:00PM.


      SARATOGA COUNTY

      Ballston Spa

      Location: 40 McMaster Street, Ballston Spa NY 12020

      Phone Number: 1-800-698-2931 (for general information)


      Clifton Park

      Location: 22 Clifton Country Road, Clifton Park Center Mall, 

      Clifton Park NY 12065

      Phone Number: 1-800-698-2931 (for general information)


      Saratoga Springs

      Location: Wilton 3065 Route 50, Wilton Mall, 

      Saratoga Springs NY 12866

      Phone Number: 1-800-698-2931 (for general information)


      SCHENECTADY COUNTY

      Schenectady

      Location: 2025 State Street, 1st Floor, 

      Schenectady NY 12304

      Phone Number: 1-800-698-2931 (for general information)


      SCHOHARIE COUNTY

      Schoharie

      Location: 284 Main Street, 

      Schoharie NY 12157

      Phone Number: 518-295-8317


      SCHUYLER COUNTY

      Watkins Glen

      Location: 105 9th Street, 

      Watkins Glen NY 14891

      Phone Number: (607) 535 - 8131


      SENECA COUNT

      Waterloo

      Location: 1 Di Pronio Drive,

      Waterloo NY 13165


      ST. LAWRENCE COUNTY

      Canton

      Location: 80 State Highway 310, Suite 3, 

      Canton NY 13617

      Phone Number: (315) 386 - 1408


      Gouverneur

      Location: 1227 U.S. Highway 11, 

      Gouverneur NY 13642

      Phone Number: (315) 287 - 7034


      Massena

      Location: Harrowgate Commons, 

      Massena NY 13662

      Phone Number: (315) 764 - 1727


      Ogdensburg

      Location: 206-210 Ford Street, 

      Ogdensburg NY 13669

      Phone Number: (315) 393 - 5386


      STEUBEN COUNTY

      Bath

      Location: 3 East Pulteney Sq, 

      Bath NY 14810

      Phone Number: (607) 664 - 2029


      Corning

      Location: 77 Victory Highway, 

      Painted Post, NY 14870

      Phone Number: (607) 936 - 7430


      Hornell

      Location: 7604 Seneca Road N, Suite B, 

      Hornell NY 14843

      Phone Number: (607) 281 - 3605


      SUFFOLK COUNTY

      Huntington

      Location: 1815 East Jericho Turnpike, 

      Huntington NY 11743

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      Hauppauge

      Location: 250 Veterans Memorial Hwy, 

      Hauppauge NY 11788

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      Medford

      Location: 2799 Route 112, Suite 1, 

      Medford NY 11763

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      Riverhead

      Location: 200 Old Country Road, 

      Riverhead NY 11901

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      Suffolk AAA (for AAA members only)

      Location: 729 Smithtown Bypass, Route 347  Smithtown, NY 11787

      Hours: By reservation only


      SULLIVAN COUNTY

      Monticello

      Location: 100 North Street, County Government Center, 

      Monticello NY 12701

      Phone Number: 1-800-698-2931 (for general information)


      Jeffersonville Mobile Office

      Location: Callicoon Town Hall - 19 Legion Street, 

      Jeffersonville, NY

      Hours: Tuesdays and Thursdays, rotating


      Grahamsville Mobile Office

      Location: Neversink Town Hall - 273 Main Street, 

      Grahamsville, NY

      Hours: Tuesdays and Thursdays, rotating


      Hortonville Mobile Office

      Location: Delaware Town Hall - 104 Lower Main Street, 

      Hortonville, NY

      Hours: Tuesdays and Thursdays, rotating


      Wurtsboro Mobile Office

      Location: Mamakating Town Hall - 2948 US 209, 

      Wurtsboro, NY

      Hours: Tuesdays and Thursdays, rotating


      Narrowsburg Mobile Office

      Location: Tusten Town Hall - 210 Bridge Street, Narrowsburg, NY

      Hours: Tuesdays and Thursdays, rotating


      Livingston Manor Mobile Office

      Location: Rockland Town Hall - 95 Main Street, 

      Livingston Manor, NY

      Hours: Tuesdays and Thursdays, rotating


      TIOGA COUNTY

      Owego

      Location: 56 Main Street, 

      Owego NY 13827

      Phone Number: (607) 687 - 8250


      TOMPKINS COUNTY

      Location: 301 Third Street,

      Ithaca NY 14850

      Phone Number: 1-800-698-2931 (for general information)


      ULSTER COUNTY

      Kingston

      Location: 244 Fair Street, 

      Kingston NY 12401

      Phone Number: (845) 340 - 3700


      Ellenville Mobile Office

      Location: Canal Street, 

      Ellenville NY 12428


      Marlboro Mobile Office

      Location: 1650 U.S. Route 9W, 

      Milton NY 12547


      New Paltz Mobile Office

      Location: New Paltz Community Center, 3 Veterans Drive

      New Paltz, NY 12561


      Saugerties Mobile Office

      Location: 4 High Street, 

      Saugerties NY 12477


      Shandaken Mobile Office

      Location: 7209 Route 28, 

      Shandaken NY 12480


      Shawangunk Mobile Office

      Location: 14 Central Avenue,

      Wallkill NY 12589


      WARREN COUNTY

      Lake George

      Location: 1340 State Route 9, 

      Lake George NY 12845

      Phone Number: (518) 761 - 6438


      WASHINGTON COUNTY

      Fort Edward

      Location: 383 Broadway,

      Fort Edward NY 12828

      Phone Number: 1-800-698-2931 (for general information)


      Cambridge Mobile Office

      Location: 56 North Park Street, Village Office, 

      Cambridge NY 12816


      Granville Mobile Office

      Location: 51 Quaker Street, Village Office, 

      Granville NY 12832


      Greenwich Mobile Office

      Location: Greenwich 2 Academy Street, Town Office, 

      Greenwich NY 12834


      Salem Mobile Office

      Location: Proudfit Hall at the Salem Library, 181 S Main St, 

      Salem, NY 12865


      Whitehall Mobile Office

      Location: 57 Skenesborough Drive, Town Office, 

      Whitehall NY 12887


      WAYNE COUNTY

      Mailing Address: 9 Pearl Street, 

      Lyons NY 14489

      Phone Number: (315) 946 - 7490


      WESTCHESTER COUNTY

      Peekskill District Office

      Location: 1045 Park Street, 

      Peekskill NY 10566

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      White Plains District Office

      Location: 1 Maple Ave., 

      White Plains, NY 10605

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      Yonkers District Office

      Location: 1 Larkin Plaza, 

      Yonkers NY 10701

      Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)


      WYOMING COUNTY

      Location: 6 Perry Avenue, 

      Warsaw NY 14569

      Phone Number: (585) 786 - 8811


      YATES COUNTY

      Location: 417 Liberty Street, Suite 1067, 

      Penn Yan NY 14527

      Phone Number: 1-800-698-2931 (for general information)

    • Passport Information

      Passports

      You can only make an appointment by calling: 1-877-487-2778.

      Click: https://travel.state.gov/content/travel/en/passports.html 

      New York Passport Agency / NYC

      Greater New York Federal Building

      376 Hudson Street

      New York, NY 10014-3621

    • ID NYC

      IDNYC: 

      IDNYC is a card for all New Yorkers, from all backgrounds, and from all five boroughs. The free, municipal identification card for New York City residents provides access to a wide variety of services and programs offered by the City. IDNYC cardholders enjoy benefits and discounts offered by businesses and cultural institutions across the five boroughs. Click: https://www.nyc.gov/site/idnyc/index.page 

      IDNYC Application Centers:

      1112 St Nicholas Ave, Manhattan

      2865 W 8th St #1, Brooklyn



    • Other Documentations

      ☐_Proof of where you live:

      • Statement from landlord/primary tenant

      • Current rent receipt or lease, or mortgage records

      • Shelter Residency Letter from their case manager


      ☐_Proof of Income (if any):

      • Current pay stubs

      • Current income tax return

      • Updated VA disability award letter (condition & rating every 90 days)

      • Updated checking and savings accounts printouts


      ☐_Proof of Current Immigration Status:

      • USCIS documentation

      Receiving Supplemental Nutrition Assistance Program (SNAP) benefits will not affect your immigration case or lead to deportation.


      ☐_2010e Mental Health Letter (NYC):

      This is a standard necessity for Supportive Housing programs such as HASA or Long-Term Care Services and provided to the organization brokering the housing. Think of it as a Nexus Letter for Supportive Housing. For veterans pursuing supportive housing, it is mandatory to have the 2010e completed by their mental health care provider. Do not allow anyone to tell you a 2010e is not necessary for supportive housing. 

    • Libraries

      New York City Library Card:

      The New York Public Library (NYPL) is a public library system in New York City. With nearly 53 million items and 92 locations, the New York Public Library is the second largest public library in the United States. The library has branches in the boroughs of the Bronx, Manhattan, and Staten Island. The city's other two boroughs, Brooklyn and Queens, are not served by the New York Public Library system, but rather by their respective borough library systems.. https://www.nypl.org/ 

    Documentation & Identification Resources


    Checkmark each item the veteran has in their possession and currently updated. Be sure to enroll in each program that supports housing and other entitlements.
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