Resource Guide - Documentation (pdf)

While documentation is not needed to apply for various benefits and access to resources, the veteran will eventually be asked to verify the information they give these agencies, so the quicker the veteran provides necessary documents, the faster their eligibility will be determined.

It is imperative to meet with the shelter case worker to obtain a Shelter Residency Letter which will ease some of the governmental red tape. It is important for the veteran to check with their case worker for updates and to not automatically assume these documents have been requested.

Lack of documentation is the number one complaint for obtaining sustainable housing, so ensure all documents are updated and enrollments completed.

Eligibility & Documentation Checklist

Checkmark each item the veteran has in their possession and currently updated. Be sure to enroll in each program that supports housing and other entitlements.

• Cellphone:  
• E-mail Account:  
• DD-214  
• Bank/Credit Union debit card  
• Birth Certificate  
• State ID or Driver’s License  
• EBT Benefits card  
• IDNYC card  
• Passport  
• Veterans Affairs ID card  
• Social Security card  
• Local Library card  
• VA Award Letter  
• 2010e Mental Health form  
• Checking/Savings Acct statement
• Documentation & Identification Resources

Cellphone: Unless the veteran is assured that their phone (and plan) are secure from disconnection, it is best to get a free government phone as soon as possible and use that number for all housing matters. SafeLink Wireless is a government supported program that provides free cell phone service each month for income-eligible customers. In addition to the Safelink portal, veterans can also find phones and iPads at most HRA offices around the city. There are also individual cell phone providers:

Tatyana: (347)254-8245

Amirys (646)668-7408 (Spanish)

For more information: https://portal.311.nyc.gov/article/?kanumber=KA-02961 

Email Account: Veterans who receive a lot of email might find it easier to establish an alternative email account as to keep track of any/all messages coming in that might otherwise end up in spam folder. It is recommended that all documents are scanned and then emailed to the account which can then be forwarded to any necessary contacts.

DD-214: A veteran should be able to obtain a copy of their DD-214 at a VA Regional office, but unless the DD214 is in the veteran’s C-file or easily accessed, the VA isn’t so inclined to assist the veteran to obtain an updated DD214.

The last duty station and military post of discharge should have a copy. Submit a military records request to get your DD214 or other military service records through the MilConnect website. Click: https://milconnect.dmdc.osd.mil/milconnect/ 

Birth certificate: A veteran’s DD-214 can substitute for a birth certificate until an original is obtained. Click: https://www.cdc.gov/nchs/w2w/index.htm

IDNYC: IDNYC is a card for all New Yorkers, from all backgrounds, and from all five boroughs. The free, municipal identification card for New York City residents provides access to a wide variety of services and programs offered by the City. IDNYC cardholders enjoy benefits and discounts offered by businesses and cultural institutions across the five boroughs. 

IDNYC Application Centers:

1112 St Nicholas Ave, Manhattan

2865 W 8th St #1, Brooklyn

Click: https://www.nyc.gov/site/idnyc/index.page 

State Identification or Driver’s License: You must apply for an original non-driver ID in a DMV office. To obtain a NY state Driver’s license, the veteran can submit their application and take their test online and come to the DMV to complete their application. Make your reservation (using the blue button under 'In-Person Services’) or use the link provided to visit the website for that office. Although not required, we strongly encourage making a reservation to be certain you will be allowed entry into the office. For 'In-Person Services' to make sure the service you need is available.

Be prepared:

• Select the underlined links for more information.

• For license, permit, non-driver ID or registration transactions complete the DMV Document Guide. Schedule a Road Test. To reserve a time for a road test, see schedule and take a road test.

Follow these steps to get your first time New York State commercial driver license (CDL). If you already have a CDL, you can renew or replace your CDL. You can also download the Steps to get a Commercial Driver License Resource Guide (PDF) for reference. Get the New York State Commercial Driver's Manual (CDL-10) online or from a DMV call center. Study the sections of the manual that apply to the type of CDL you need. The sections of the manual that you need to study are explained in the manual.

License Express Location: 

145 West 30th Street,

New York NY 10001

Hours: Monday - Friday, 7:30AM to 5:00PM.

(Reservations are recommended.)

Click: https://dmv.ny.gov/driver-licensess 

Dept of Motor Vehicles Offices:

Manhattan Offices:  

159 E 125th St., 3rd Fl., (718) 966-6155

366 W 31st St.,       (212) 645-5550

145 W 30th St., (718) 966-6155 

11 Greenwich St., (212) 645-5550 

Brooklyn Offices: 

625 Atlantic Ave 2nd Ave., (212) 645-5550

2875 W 8th Street, (518) 486-9786

5015 New Utrecht Ave., (718) 407-3190

55 Hanson Place

Bronx Offices:  

696 E Fordham Rd., (718) 966-6155 

1350 Commerce Ave., (518) 402-2567 

Queens Offices:

168-46 91st Ave., 2nd floor (518) 486-9786

30-56 Whitestone Expy., (518) 486-9786 

168-35 Rockaway Blvd. (718) 966-6155

Staten Island Office:

1775 South Ave

Click: https://dmv.ny.gov/driver-licenses

Social Security card: The veteran can apply for retirement, disability, and Medicare benefits online, check the status of an application or appeal, request a replacement Social Security card (in most areas), print a benefit verification letter, and more. Be aware that not all offices can process SS card replacements.

Social Security Admin. Offices:

Manhattan Offices:  

*650 E 12th St.  

237 W 48th St., 5th floor  

123 William St., 3rd floor  

345 E 102nd St., 4th floor  

302 W 126th St., 4th floor

Brooklyn Offices: 

195 Montague St., 7th floor

Bronx Offices: 

2501 Grand Concourse

1380 Parker St.

Queens Offices:

155-10 Jamaica Ave., 3rd floor  

31-08 37th Ave.

Click: https://www.ssa.gov/ 

Passport: You can only make an appointment by calling: 1-877-487-2778.

New York Passport Agency

Greater New York Federal Building

376 Hudson Street

New York, NY 10014-3621

Click: https://travel.state.gov/content/travel/en/passports.html 

New York City Library Card: The New York Public Library (NYPL) is a public library system in New York City. With nearly 53 million items and 92 locations, the New York Public Library is the second largest public library in the United States. The library has branches in the boroughs of the Bronx, Manhattan, and Staten Island. The city's other two boroughs, Brooklyn and Queens, are not served by the New York Public Library system, but rather by their respective borough library systems.. https://www.nypl.org/ 

VA Award Letter: For veterans that are service-connected, it is important to have an updated award letter from VA Regional. In most instances, the veteran’s award letter must be updated every 180 days to assure continued eligibility in various programs including HUD/VASH. An award letter can also be requested by calling the VA Benefits line

Proof of where you live:

• Statement from landlord/primary tenant

• Current rent receipt or lease, or mortgage records

• Shelter Residency Letter from their case manager

Proof of Income (if any):

• Current pay stubs

• Current income tax return

• Updated VA disability award letter (condition & rating every 90 days)

• Updated checking and savings accounts printouts

Proof of Current Immigration Status:

• USCIS documentation

Receiving Supplemental Nutrition Assistance Program (SNAP) benefits will not affect your immigration case or lead to deportation.

2010e Mental Health Letter (NYC): This is a standard necessity for Supportive Housing programs such as HASA or Long-Term Care Services and provided to the organization brokering the housing. For veterans pursuing supportive housing, it is mandatory to have the 2010e completed by their mental health care provider. Do not allow anyone to tell you a 2010e is not necessary for supportive housing. 

Checking/Savings Account Statement: This is not something that will be required from NYCHA to begin the process for housing, but banking statements will be required before signing the lease.

Email Account:

Veterans who receive a lot of email might find it easier to establish an alternative email account as to keep track of any/all messages coming in that might otherwise end up in spam folder. It is recommended that all documents are scanned and then emailed to the account which can then be forwarded to any necessary contacts. For setting up an email account, visit:

Gmail.com

Yahoo.com

Hotmail.com

Social Security Administration:

Social Security Card:

The veteran can apply for retirement, disability, and Medicare benefits online, check the status of an application or appeal, request a replacement Social Security card (in most areas), print a benefit verification letter, and more. Be aware that not all offices can process Social Security card replacements.

Social Security Administration Offices / NYC:

Manhattan Offices: 

*650 E 12th St.  

237 W 48th St., 5th floor  

123 William St., 3rd floor  

345 E 102nd St., 4th floor  

302 W 126th St., 4th floor

Bronx Offices:

2501 Grand Concourse

1380 Parker St.

Brooklyn Offices:

195 Montague St., 7th floor

Queens Offices:

155-10 Jamaica Ave., 3rd floor  

31-08 37th Ave.

Birth certificate: A veteran’s DD-214 can substitute for a birth certificate until an original is obtained. Click: https://www.cdc.gov/nchs/w2w/index.htm

State Identification or Driver’s License: You must apply for an original non-driver ID in a DMV office. To obtain a NY state Driver’s license, the veteran can submit their application and take their test online and come to the DMV to complete their application. Make your reservation (using the blue button under 'In-Person Services’) or use the link provided to visit the website for that office. Although not required, we strongly encourage making a reservation to be certain you will be allowed entry into the office. For 'In-Person Services' to make sure the service you need is available.

Be prepared:

• Select the underlined links for more information.

• For license, permit, non-driver ID or registration transactions complete the DMV Document Guide

Schedule a Road Test. To reserve a time for a road test, see schedule and take a road test.

Follow these steps to get your first time New York State commercial driver license (CDL). If you already have a CDL, you can renew or replace your CDL. You can also download the Steps to get a Commercial Driver License Resource Guide (PDF) for reference. Get the New York State Commercial Driver's Manual (CDL-10) online or from a DMV call center. Study the sections of the manual that apply to the type of CDL you need. The sections of the manual that you need to study are explained in the manual.

New York License Express Location: 

145 West 30th Street,

New York NY 10001

Hours: Monday - Friday, 7:30AM to 5:00PM.

(Reservations are recommended.)

Click: https://dmv.ny.gov/driver-licensess 

Dept of Motor Vehicles Offices:

Manhattan Offices:  

159 E 125th St., 3rd Fl., (718) 966-6155

366 W 31st St., (212) 645-5550

145 W 30th St., (718) 966-6155 

11 Greenwich St., (212) 645-5550

Brooklyn Offices: 

625 Atlantic Ave 2nd Ave., (212) 645-5550

2875 W 8th Street, (518) 486-9786

5015 New Utrecht Ave., (718) 407-3190

55 Hanson Place

Bronx Offices:  

696 E Fordham Rd., (718) 966-6155 

1350 Commerce Ave., (518) 402-2567 

Queens Offices:

168-46 91st Ave., 2nd floor (518) 486-9786

30-56 Whitestone Expy., (518) 486-9786 

168-35 Rockaway Blvd. (718) 966-6155

Staten Island Office:

1775 South Ave

State Identification and Driver’s License

Make your reservation (using the blue button under 'In-Person Services’) or use the link provided to visit the website for that office. Although not required, we strongly encourage making a reservation to be certain you will be allowed entry into the office. For 'In-Person Services' to make sure the service you need is available.

Be prepared:

• Select the underlined links for more information.

• For license, permit, non-driver ID or registration transactions complete the DMV Document Guide

Schedule a Road Test. To reserve a time for a road test, see schedule and take a road test.

Follow these steps to get your first time New York State commercial driver license (CDL). If you already have a CDL, you can renew or replace your CDL. You can also download the Steps to get a Commercial Driver License Resource Guide (PDF) for reference.

Get the New York State Commercial Driver's Manual (CDL-10) online or from a DMV call center. Study the sections of the manual that apply to the type of CDL you need. The sections of the manual that you need to study are explained in the manual.

You must apply for an original non-driver ID in a DMV office. To obtain a NY state Driver’s license, the veteran can submit their application and take their test online and come to the DMV to complete their application. Make your reservation (using the blue button under 'In-Person Services’) or use the link provided to visit the website for that office. For 'In-Person Services' to make sure the service you need is available.

New York Drivers Licenses

Albany District Office

855 Central Avenue, 

Albany NY 12206

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

License Express Location / NYC: 

145 West 30th Street,

New York NY 10001

Hours: Monday - Friday, 7:30AM to 5:00PM.

(Reservations are recommended.)

Click: https://dmv.ny.gov/driver-licensess 

Dept of Motor Vehicles Offices:

Manhattan Offices:  

159 E 125th St., 3rd Fl., (718) 966-6155

366 W 31st St., (212) 645-5550

145 W 30th St., (718) 966-6155 

11 Greenwich St., (212) 645-5550 

Brooklyn Offices: 

625 Atlantic Ave 2nd Ave., (212) 645-5550

2875 W 8th Street, (518) 486-9786

5015 New Utrecht Ave., (718) 407-3190

55 Hanson Place

Bronx Offices:  

696 E Fordham Rd., (718) 966-6155 

1350 Commerce Ave., (518) 402-2567 

Queens Offices:

168-46 91st Ave., 2nd floor (518) 486-9786

30-56 Whitestone Expy., (518) 486-9786 

168-35 Rockaway Blvd. (718) 966-6155

Staten Island Office:

1775 South Ave

DMV Locations / New York

ALLEGANY COUNTY

Belmont

Location: 7 Court Street, Court House, 

Belmont NY 14813

Phone Number: 1-800-698-2931 (for general information)

BRONX COUNTY

Bronx License Center

Location: 1350 Commerce Avenue, 

Bronx NY 10461

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

Bronx Registration Center

Location: 696 East Fordham Road, 

Bronx NY 10458

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

BROOME COUNTY

Binghamton

Location: 81 Chenango Street 

Binghamton NY 13901

Phone Number: (607) 778 - 6513, 1-800-698-2931 (for general information)

Conklin Mobile Office

Location: 1271 Conklin Road, 

Conklin NY 13748

Website: Broome County DMV

Endicott

Location: 137 Washington Avenue, 

Endicott NY 13760

Phone Number: (607) 754 - 2147, 1-800-698-2931 (for general information)

Harpursville Mobile Office

Location: 27 Golden Lane, Eastern Broome Senior Center, 

Harpursville NY 13787

Website: Broome County DMV

Triangle Mobile Office

Location: 2612 Liberty Street, 

Whitney Point NY 13862

Website: Broome County DMV

Windsor Mobile Office

Location: 124 Main Street, Windsor Town Hall, 

Windsor NY 13865

Website: Broome County DMV

CATTARAUGUS COUNTY

Delevan

Location: 46 North Main Street, 

Delevan NY 14042

Phone Number: (716) 701 - 3343

Little Valley

Location: 303 Court Street,

Little Valley NY 14755

Phone Number: (716) 701 - 3343

Olean

Location: 1 Leo Moss Drive, Suite 1412, 

Olean NY 14760

Phone Number: (716) 701 - 3343

CAYUGA COUNTY

Auburn

Location: 160 Genesee Street, Auburn NY 13021

Phone Number: 1-800-698-2931 (for general information)

CHAUTAUQUA COUNTY

Dunkirk

Location: 3988 Vineyard Drive, 

Dunkirk NY 14048

Phone Number: 1-800-698-2931 (for general information)

Jamestown

Location: 512 West 3rd Street, 

Jamestown NY 14701

Phone Number: 1-800-698-2931 (for general information)

Mayville

Location: 7 North Erie Street, 

Mayville NY 14757

Phone Number: 1-800-698-2931 (for general information)

CHEMUNG COUNTY

Elmira

Location: 425-477 Pennsylvania Avenue, 

Elmira NY 14904

Phone Number: (607) 737 - 5470

CHENANGO COUNTY

Norwich

Location: 5 Court Street, Chenango County Building, 

Norwich NY 13815

Phone Number: (607) 337 - 1460

CLINTON COUNTY

Plattsburgh

Location: 137 Margaret Street, 

Plattsburgh NY 12901

Phone Number: (518) 565 - 4785

COLUMBIA COUNTY

Hudson

Location: 560 Warren Street, 

Hudson NY 12534

Phone Number: 1-800-698-2931 (for general information)

CORTLAND COUNTY

Cortland

Location: 112 River Street, 

Cortland NY 13045

Phone Number: 1-800-698-2931 (for general information)

DELAWARE COUNTY

Delhi

Location: 1 Court House Square, Suite 1, 

Delhi NY 13753

Phone Number: 1-800-698-2931 (for general information)

Deposit

Location: 3 Elm Street, 

Deposit NY 13754

Phone Number: 1-800-698-2931 (for general information)

Margaretville

Location: 73 Main Street, PO Box 124, 

Margaretville NY 12455

Phone Number: 1-800-698-2931 (for general information)

Sidney

Location: 44 Grand Street 

Sidney, NY 13838

Phone Number: 1-800-698-2931 (for general information)

Fax Number: 607-563-9708

DUTCHESS COUNT

Beacon

Location: 223 Main Street, 

Beacon NY 12508

Phone Number: (845) 838 - 4891, 1-800-698-2931 (for general information)

Millbrook

Location: 15 Merritt Avenue, 

Millbrook NY 12545

Phone Number: (845) 677 - 4080, 1-800-698-2931 (for general information)

Poughkeepsie

Location: 22 Market Street, County Office Building, 

Poughkeepsie NY 12601

Phone Number: (845) 486 - 2130, 1-800-698-2931 (for general information)

Wappingers Falls

Location: 29 Marshall Road, Suite 3B, 

Wappingers Falls NY 12590

Phone Number: (845) 298 - 4620, 1-800-698-2931 (for general information)

ERIE COUNTY

Buffalo

Location: 170 Pearl Street, Rath Building, 

Buffalo NY 14203

Phone Number: 716-858-7450

Cheektowaga

Location: 2122 George Urban Boulevard, 

Depew NY 14043

Phone Number: 716-858-7450

Evans

Location: 6853 Erie Rd 

Derby, NY 14047

Phone Number: 716-858-7450

Tonawanda

Location: 2309 Eggert Road, Tonawanda NY 14150

Phone Number: 716-858-7450

West Seneca (Southgate Plaza)

Location: 1088-B Union Road, 

West Seneca, NY 14224

Phone Number: 716-858-7450

Williamsville/Clarence (Eastern Hills Mall)

Location: 4545 Transit Road, 

Williamsville NY 14221 Enter at front of mall by Duff's or use food court entrance

Phone Number: 716-858-7450

ESSEX COUNTY

Elizabethtown

Location: 7559 Court Street, 

Elizabethtown NY 12932

Phone Number: (518) 873 - 3620

Ticonderoga - This location is CLOSED until further notice.

Location: 132 Montcalm Street, Suite 3, 

Ticonderoga NY 12883

Phone Number: (518) 585 - 2511

FRANKLIN COUNT

Malone

Location: 355 West Main Street, Room 107, 

Malone NY 12953

Phone Number: 1-800-698-2931 (for general information)

Saranac Lake

Location: 39 Main Street, Suite 4, 

Saranac Lake NY 12983

Phone Number: (518) 891 - 1748

FULTON COUNTY

Johnstown

Location: 223 West Main Street, 

Johnstown NY 12095

Phone Number: (518) 736 - 5571

GENESEE COUNTY

Batavia

Location:15 Main Street, 

Batavia NY 14020

Phone Number: (585) 344 - 2550

GREENE COUNTY

Catskill

Location: 411 Main Street, 

Catskill NY 12414

Phone Number: 1-800-698-2931 (for general information)

HAMILTON COUNTY

Location:102 County View Drive, 

Lake Pleasant NY 12108

Phone Number:1-800-698-2931 (for general information)

HERKIMER COUNTY

Herkimer

Location: 109 Mary Street, Suite 1111, 

Herkimer NY 13350

Phone Number: (315) 867 - 1130

Old Forge

Location: 183 Park Avenue, 

Old Forge NY 13420

Phone Number: (315) 369 - 3301

JEFFERSON COUNTY

Watertown

Location:175 Arsenal Street, 

Watertown NY 13601

Phone Number: 1-800-698-2931 (for general information)

KINGS COUNTY (BROOKLYN)

Brooklyn (Atlantic Center)

Location: 625 Atlantic Avenue, 2nd Floor, 

Brooklyn NY 11217

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

Brooklyn (Coney Island)

Location: 2875 W. 8th Street, 

Brooklyn, NY 11224

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

Brooklyn AAA (for AAA members only)

Location: 2334 Ralph Ave. 

Brooklyn, NY 11234

Hours: By reservation only

LEWIS COUNTY

Lowville

Location: 7513 E. State Street, 

Lowville NY 13367

Phone Number: 1-800-698-2931 (for general information)

LIVINGSTON COUNTY

Dansville

Location: 14 Clara Barton Street, No. Dansville Town Hall, 

Dansville NY 14437

Phone Number: 1-800-698-2931 (for general information)

Geneseo

Location: 6 Court Street, Room 204, 

Geneseo NY 14454

Phone Number: 1-800-698-2931 (for general information)

MADISON COUNTY

Wampsville

Location: 138 North Court Street, Building 4, 

Wampsille NY 13163

Phone Number: 1-800-698-2931 (for general information)

MONROE COUNTY

Greece

Location: 152 Greece Ridge Center, Greece Ridge Mall, 

Rochester NY 14626

Phone Number: 1-800-698-2931 (for general information)

Contact Monroe County DMV

Henrietta

Location: 1225 Jefferson Rd, 

Rochester, NY 14623 Suite A 26 A.

Phone Number: 1-800-698-2931 (for general information)

Contact Monroe County DMV

Irondequoit

Location: 545 Titus Avenue, 

Rochester NY 14617

Phone Number: 1-800-698-2931 (for general information)

Contact Monroe County DMV

Rochester (Downtown)

Location: 200 East Main Street, Suite 101, 

Rochester NY 14604

Phone Number: 1-800-698-2931 (for general information)

Contact Monroe County DMV

MONTGOMERY COUNTY

Fonda

Location: 64 Broadway, County Office Building, 

Fonda NY 12068

Phone Number: 1-800-698-2931 (for general information)

NASSAU COUNTY

Bethpage

Location: 4031 Hempstead Turnpike, 

Bethpage NY 11714

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

American Automobile Association logo

East Meadow AAA (for AAA members only)

Location: 2411 Hempstead Turnpike Ste B East 

Meadow, NY 11554

Hours: By reservation only

American Automobile Association logo

Farmingdale AAA (for AAA members only)

Location: 915 Broadhollow Road (Route 110) 

Farmingdale, NY 11735

Hours: By reservation only

Garden City AAA (for AAA members only)

Location: 1140 Franklin Avenue 

Garden City, NY 11530

Hours: By reservation only

Garden City Office

Location: 400 Oak Street, 

Garden City NY 11530

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

Massapequa

Location: 927 Carmans Road, Carmans Plaza. Shopping Center, 

Massapequa NY 11758

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

NEW YORK COUNTY (MANHATTAN)

Harlem

Location: 5 West 125th St, 2nd Floor, 

New York, NY 10027

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

License Express

Location: 145 West 30th Street, 

New York NY 10001

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

Manhattan (Lower)

Location: 11 Greenwich Street, 

New York NY 10004

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

Manhattan (Midtown)

Location: 366 West 31st Street, Between 8th & 9th Avenues, 

New York NY 10001

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

NIAGARA COUNTY

Lockport

Location: 111 Main Street, 

Lockport NY 14095

To make a reservation, visit the website or call 716-743-4599.

Niagara Falls

Location: 1001 11th Street, 

Niagara Falls NY 14301

To make a reservation, visit the website or call 716-743-4599.

North Tonawanda

Location: 500 Wheatfield Street, 

North Tonawanda NY 14120

ONEIDA COUNTY

Rome

Location: 301 West Dominick Street, 

Rome NY 13440

Phone Number: 1-800-698-2931 (for general information)

Utica

Location: 321 Main Street, 

Utica NY 13501

Phone Number: 1-800-698-2931 (for general information)

ONONDAGA COUNTY

North Syracuse

Location: 5801 E. Taft Road, 

North Syracuse NY 13212

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

Syracuse

Location: 4671 Onondaga Boulevard, Western Lights Plaza, 

Syracuse NY 13219

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

ONTARIO COUNT

Canandaigua

Location: 20 Ontario Street, 

Canandaigua NY 14424

Phone Number: 1-800-698-2931 (for general information)

ORANGE COUNTY

Goshen

Location: 255 Main Street, 

Goshen NY 10924

Phone Number: 1-800-698-2931 (for general information)

Middletown

Location: 12 King Street, 

Middletown NY 10940

Phone Number: 1-800-698-2931 (for general information)

Newburgh

Location: 128 Broadway, 

Newburgh NY 12550

Phone Number: 1-800-698-2931 (for general information)

ORLEANS COUNTY

Albion

Location: 14016 Route 31W, 

Albion NY 14411

Phone Number: (585) 589 - 3214

OSWEGO COUN

Fulton

Location: 200 North Second Street, 

Fulton NY 13069

Phone Number: (315) 591 - 9136

Oswego

Location: 384 East River Road, 

Oswego NY 13126

Phone Number: (315) 349 - 8300

Pulaski

Location: 2 Broad Street, 

Pulaski NY 13142

Phone Number: (315) 298 - 6521

OTSEGO COUNTY

Cooperstown

Location: 197 Main Street, P.O. Box 710, Cooperstown NY 13326

Phone Number: (607) 547 - 4281

PUTNAM COUNT

Brewster

Location: 1 Geneva Road, 

Brewster NY 10509

Phone Number: 1-800-698-2931 (for general information)

QUEENS COUNTY

College Point

Location: 30-56 Whitestone Expressway, 

Flushing NY 11354

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

American Automobile Association logo

Queens AAA (for AAA members only)

Location: 20-11 Francis Lewis Boulevard 

Whitestone, NY 11357

Hours: By reservation only

Jamaica

Location: 168-46 91St Avenue, 2nd Floor, 

Jamaica NY 11432

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

Springfield Gardens

Location: 168-35 Rockaway Boulevard, 

Jamaica NY 11434

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

RENSSELAER COUNTY

Rensselaer - East Greenbush

Location: 99 Troy Road, 

East Greenbush NY 12061

Hoosick Falls Mobile

Location: John J Murphy Senior Center, Church Street, 

Hoosick Falls NY 12090

Troy

Location: 1600 7th Avenue, 

Troy NY 12180

Phone Number: (518) 270 - 2600

RICHMOND COUNTY (STATEN ISLAND)

Richmond

Location: 1775 South Avenue, West Shore Shopping Plaza, 

Staten Island NY 10314

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

ROCKLAND COUNTY

Nanuet AAA (for AAA members only)

Location: 38 Rockland Plaza 

Nanuet, NY 10954

Hours: By reservation only

West Haverstraw District Office

Location: 50 Samsondale Plaza, State Route 9W, 

West Haverstraw NY 10993

Hours: By reservation only. Monday - Friday, 7:30AM to 5:00PM.

SARATOGA COUNTY

Ballston Spa

Location: 40 McMaster Street, Ballston Spa NY 12020

Phone Number: 1-800-698-2931 (for general information)

Clifton Park

Location: 22 Clifton Country Road, Clifton Park Center Mall, 

Clifton Park NY 12065

Phone Number: 1-800-698-2931 (for general information)

Saratoga Springs

Location: Wilton 3065 Route 50, Wilton Mall, 

Saratoga Springs NY 12866

Phone Number: 1-800-698-2931 (for general information)

SCHENECTADY COUNTY

Schenectady

Location: 2025 State Street, 1st Floor, 

Schenectady NY 12304

Phone Number: 1-800-698-2931 (for general information)

SCHOHARIE COUNTY

Schoharie

Location: 284 Main Street, 

Schoharie NY 12157

Phone Number: 518-295-8317

SCHUYLER COUNTY

Watkins Glen

Location: 105 9th Street, 

Watkins Glen NY 14891

Phone Number: (607) 535 - 8131

SENECA COUNT

Waterloo

Location: 1 Di Pronio Drive,

Waterloo NY 13165

ST. LAWRENCE COUNTY

Canton

Location: 80 State Highway 310, Suite 3, 

Canton NY 13617

Phone Number: (315) 386 - 1408

Gouverneur

Location: 1227 U.S. Highway 11, 

Gouverneur NY 13642

Phone Number: (315) 287 - 7034

Massena

Location: Harrowgate Commons, 

Massena NY 13662

Phone Number: (315) 764 - 1727

Ogdensburg

Location: 206-210 Ford Street, 

Ogdensburg NY 13669

Phone Number: (315) 393 - 5386

STEUBEN COUNTY

Bath

Location: 3 East Pulteney Sq, 

Bath NY 14810

Phone Number: (607) 664 - 2029

Corning

Location: 77 Victory Highway, 

Painted Post, NY 14870

Phone Number: (607) 936 - 7430

Hornell

Location: 7604 Seneca Road N, Suite B, 

Hornell NY 14843

Phone Number: (607) 281 - 3605

SUFFOLK COUNTY

Huntington

Location: 1815 East Jericho Turnpike, 

Huntington NY 11743

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

Hauppauge

Location: 250 Veterans Memorial Hwy, 

Hauppauge NY 11788

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

Medford

Location: 2799 Route 112, Suite 1, 

Medford NY 11763

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

Riverhead

Location: 200 Old Country Road, 

Riverhead NY 11901

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

Suffolk AAA (for AAA members only)

Location: 729 Smithtown Bypass, Route 347  Smithtown, NY 11787

Hours: By reservation only

SULLIVAN COUNTY

Monticello

Location: 100 North Street, County Government Center, 

Monticello NY 12701

Phone Number: 1-800-698-2931 (for general information)

Jeffersonville Mobile Office

Location: Callicoon Town Hall - 19 Legion Street, 

Jeffersonville, NY

Hours: Tuesdays and Thursdays, rotating

Grahamsville Mobile Office

Location: Neversink Town Hall - 273 Main Street, 

Grahamsville, NY

Hours: Tuesdays and Thursdays, rotating

Hortonville Mobile Office

Location: Delaware Town Hall - 104 Lower Main Street, 

Hortonville, NY

Hours: Tuesdays and Thursdays, rotating

Wurtsboro Mobile Office

Location: Mamakating Town Hall - 2948 US 209, 

Wurtsboro, NY

Hours: Tuesdays and Thursdays, rotating

Narrowsburg Mobile Office

Location: Tusten Town Hall - 210 Bridge Street, Narrowsburg, NY

Hours: Tuesdays and Thursdays, rotating

Livingston Manor Mobile Office

Location: Rockland Town Hall - 95 Main Street, 

Livingston Manor, NY

Hours: Tuesdays and Thursdays, rotating

TIOGA COUNTY

Owego

Location: 56 Main Street, 

Owego NY 13827

Phone Number: (607) 687 - 8250

TOMPKINS COUNTY

Location: 301 Third Street,

Ithaca NY 14850

Phone Number: 1-800-698-2931 (for general information)

ULSTER COUNTY

Kingston

Location: 244 Fair Street, 

Kingston NY 12401

Phone Number: (845) 340 - 3700

Ellenville Mobile Office

Location: Canal Street, 

Ellenville NY 12428

Marlboro Mobile Office

Location: 1650 U.S. Route 9W, 

Milton NY 12547

New Paltz Mobile Office

Location: New Paltz Community Center, 3 Veterans Drive

New Paltz, NY 12561

Saugerties Mobile Office

Location: 4 High Street, 

Saugerties NY 12477

Shandaken Mobile Office

Location: 7209 Route 28, 

Shandaken NY 12480

Shawangunk Mobile Office

Location: 14 Central Avenue,

Wallkill NY 12589

WARREN COUNTY

Lake George

Location: 1340 State Route 9, 

Lake George NY 12845

Phone Number: (518) 761 - 6438

WASHINGTON COUNTY

Fort Edward

Location: 383 Broadway,

Fort Edward NY 12828

Phone Number: 1-800-698-2931 (for general information)

Cambridge Mobile Office

Location: 56 North Park Street, Village Office, 

Cambridge NY 12816

Granville Mobile Office

Location: 51 Quaker Street, Village Office, 

Granville NY 12832

Greenwich Mobile Office

Location: Greenwich 2 Academy Street, Town Office, 

Greenwich NY 12834

Salem Mobile Office

Location: Proudfit Hall at the Salem Library, 181 S Main St, 

Salem, NY 12865

Whitehall Mobile Office

Location: 57 Skenesborough Drive, Town Office, 

Whitehall NY 12887

WAYNE COUNTY

Mailing Address: 9 Pearl Street, 

Lyons NY 14489

Phone Number: (315) 946 - 7490

WESTCHESTER COUNTY

Peekskill District Office

Location: 1045 Park Street, 

Peekskill NY 10566

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

White Plains District Office

Location: 1 Maple Ave., 

White Plains, NY 10605

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

Yonkers District Office

Location: 1 Larkin Plaza, 

Yonkers NY 10701

Hours: Monday - Friday, 7:30AM to 5:00PM. (Reservations are recommended.)

WYOMING COUNTY

Location: 6 Perry Avenue, 

Warsaw NY 14569

Phone Number: (585) 786 - 8811

YATES COUNTY

Location: 417 Liberty Street, Suite 1067, 

Penn Yan NY 14527

Phone Number: 1-800-698-2931 (for general information)

Passports

You can only make an appointment by calling: 1-877-487-2778.

Click: https://travel.state.gov/content/travel/en/passports.html 

New York Passport Agency / NYC

Greater New York Federal Building

376 Hudson Street

New York, NY 10014-3621

IDNYC: 

IDNYC is a card for all New Yorkers, from all backgrounds, and from all five boroughs. The free, municipal identification card for New York City residents provides access to a wide variety of services and programs offered by the City. IDNYC cardholders enjoy benefits and discounts offered by businesses and cultural institutions across the five boroughs. Click: https://www.nyc.gov/site/idnyc/index.page 

IDNYC Application Centers:

1112 St Nicholas Ave, Manhattan

2865 W 8th St #1, Brooklyn

☐_Proof of where you live:

• Statement from landlord/primary tenant

• Current rent receipt or lease, or mortgage records

• Shelter Residency Letter from their case manager

☐_Proof of Income (if any):

• Current pay stubs

• Current income tax return

• Updated VA disability award letter (condition & rating every 90 days)

• Updated checking and savings accounts printouts

☐_Proof of Current Immigration Status:

• USCIS documentation

Receiving Supplemental Nutrition Assistance Program (SNAP) benefits will not affect your immigration case or lead to deportation.

☐_2010e Mental Health Letter (NYC):

This is a standard necessity for Supportive Housing programs such as HASA or Long-Term Care Services and provided to the organization brokering the housing. Think of it as a Nexus Letter for Supportive Housing. For veterans pursuing supportive housing, it is mandatory to have the 2010e completed by their mental health care provider. Do not allow anyone to tell you a 2010e is not necessary for supportive housing. 

New York City Library Card:

The New York Public Library (NYPL) is a public library system in New York City. With nearly 53 million items and 92 locations, the New York Public Library is the second largest public library in the United States. The library has branches in the boroughs of the Bronx, Manhattan, and Staten Island. The city's other two boroughs, Brooklyn and Queens, are not served by the New York Public Library system, but rather by their respective borough library systems.. https://www.nypl.org/