If you need help filing a claim or appeal, you may want to work with an accredited attorney, a claims agent, or a Veterans Service Officer (VSO). We trust these professionals because they’re trained and certified in the VA claims and appeals processes. They can help you with VA-related needs.
VSOs work on behalf of Veterans and service members—as well as their dependents and survivors. Find out more about accredited representatives and how they can help you.Accredited representatives and VSOs need to meet these requirements:
- Pass an exam
- Pass a background check
- Take continuing-education courses to make sure they’re providing the most up-to-date information
What does an accredited representative or a VSO do?
Accredited representatives and VSOs can help you understand and apply for VA benefits, like these:
- Financial support (monthly payments)
- Education
- Veteran Readiness and Employment (VR&E)
- Home loans
- Life insurance
- Pension
- Health care
- Burial benefits
These trained professionals can also help in these ways:
- Help you gather supporting documents (like a doctor’s report or medical test results)
- File a claim or appeal on your behalf
- Provide added support, like helping with transportation to medical appointments or emergency funds
Note: If your claim has a clear factual or legal error, your accredited representative or VSO can request a faster Higher-Level Review decision through a new pilot program called Claim Accuracy Request (CAR).
Veteran Service Organizations:
Recognized organizations and individuals can legally represent a Veteran, service member, dependent, or survivor before VA.
Non-recognized organizations and individuals can provide information, but can’t be representatives.
Note: Veterans Service Officers work for Veterans Service Organizations (both are called VSOs), as well as for local government offices.
Veteran Service Officers / NYC
VA Regional Office (Manhattan)
245 W. Houston
American Legion
(212)807-3066
Mon-Fri: 9am-2pm
Disabled American Veteran (DAV)
(212)807-3157
Mon, Tues, Thurs, & Fri: 8:30am-3pm
Wed: 8:30am-12pm
Paralyzed Veterans of America
(212)807-3114
Mon-Fri: 8am-4:30pm
United War Veterans
(212)693-1476
Mon-Fri: 7am-4pm
New York State Division of Veterans Affairs
(212)807-3162
Mon-Fri: 8am-4pm